Privacy Policies | Starkwood Media Group Ltd

Privacy Policies

Protecting Your Data

Who we are

At Starkwood Media Group Ltd (company registration number 04030011) we take the collection, processing and storage of our customers data very seriously and have reviewed all our procedures to ensure we comply with the latest GDPR Regulations.

Most of the changes we have made are to our own internal systems and processes and these will be invisible to our customers. However we do collect and process customer data in a number of ways and these are described in this Privacy Policy.

All data that is collected from any of the methods outlined below will be stored on our secure servers provided to us by Rackspace, Microsoft and Amazon. All data will be deleted according to our retention policy of 12 months unless this data has been used as part of a contract or for invoicing purposes in which case we shall retain the information for at least 5 years to comply with HMRC Guidelines.

We are registered with the Information Commissioners Office, registration number ZA119577

Cookie Information

Cookies are small text files that are placed on your computer by websites that you visit or certain emails you open. They are widely used in order to make websites work, or work more efficiently, as well as to provide business and marketing information to the owners of the site. For more detailed information about cookies visit www.allaboutcookies.org

How to control and delete cookies

We do not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. Please be aware that restricting cookies may impact on the functionality of websites. We use a number of suppliers who also set cookies on our website on our behalf in order to deliver the services that they are providing.

List of the main cookies

Here is a list of some cookies that may be set by us while using our web site ASPSESSIONID and ASP.NET_SessionID allow us to recognise your requests from page to page. This allows us to remember your previous selections and choices, navigate back to previous pages etc. These cookies are removed when you close your browser.

AutoChat may be set if we use live chat on our web site. This is a web site analytic cookie.

Google.com provides web site analytics and may set the following cookies __utma, __utmb, __utmc, __utmz

Third Party Cookies

We use a number of suppliers who also set cookies on our website on its behalf in order to deliver the services that they are providing. We sometimes embed photos, video, social sharing icons and other content from external websites such as YouTube, Flickr and social networking sites such as Facebook, Twitter and Google+. As a result, when you visit a page with content embedded from one of these sites you may be presented with cookies from their website. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these. Here is a list of some cookies that may be set by our third parties while using our web site:

  • facebook.com
  • google.com
  • twitter.com
  • api.twitter.com
  • api.visitor.chat
  • youtube.com

Flash Cookies (local shared objects)

From time to time, we may use Adobe's Flash Player to deliver content. To improve user experience, Local Shared Objects - or Flash Cookies as they are commonly known - are employed to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored on a user's terminal much the same as cookies are, however it is not possible to manage them at browser level in the same way. The Adobe website provides comprehensive information on how to delete or disable Flash cookies either for a specific domain or for all websites - see http://www.adobe.com/products/flashplayer/security for details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications.


Privacy

We will collect and process the following data about you:

The lawful basis for the collection of data is consent

Information you have given us in the course of our business relationship. This may be:-

  • Via the Starkwood Media Group Website
  • Via the Compucars.co.uk website
  • Via any contract you have signed with us for the services we provide
  • Via our customer service/ticketing system
  • Via any of the enquiry forms on our website
  • Via any email, phone, fax or personal enquiry
  • Via a referral from a current customers
  • Via a referral/link from another webpage, social media site or search engine
  • This data is likely to include your name, company name, email address and phone number but is not limited to these fields and may also include address, bank details, website address.
  • Where you have followed a link from our website to another provider, or been advised to review the products or services of another provider, Starkwood Media Group cannot be held liable for the Privacy Policy or GDPR compliance of that company and you should satisfy yourself that you are happy with how they will collect and process your data

Information will also be collected containing details of your visit to us eg your IP address, session pages etc

We also collect data via our 3rd party partners eg finance houses, marketing agencies, classified advertising sites, social media

If we are asked to register or have a domain transferred to our control, the domain registration owner information (your name, company name and address) will be shared with the registrar we use, Total Registrations, in order to maintain your domain, who will share this information, for the purpose of maintaining your domain registration, with the domain registry who may publish this in a 'who is' online directory. For a .uk domain the registry is Nominet. The processing of this data is required to fulfil our contractual obligations of registering, renewing and maintaining your domain under our control.

Almost all Web servers record users requests made upon them (such as the visitor's IP address, browser type, referring page and time of visit) in log files.

We use Google Analytics for capturing anonymised traffic statistics and performing historic research in to website usage patterns. We do not use this to personally identify anyone, and do not allow Google to do this either.

If you wish to opt out of Google Analytics, please see here https://tools.google.com/dlpage/gaoptout

How the information is used

The information is used to enhance the visitor's experience when using the website to display personalised content.

Personal data, such as names and email addresses will not be sold, rented or leased, and not kept longer than required to provide the service it was supplied for. We may share your information with the service proivders we partner with to allow us to fulfil our contractual obligations in providing the services that we do, these include, but are not limted to Sage, BACS, Codeweavers, Ivendi, Evolution Finance, Visitor Chat, Contact at Once, CarGurus, Autotrader, Motors.co.uk, Ebay and Gumtree.

If you have used our Compucars.co.uk product and completed an enquiry form, then this data will be shared with the relevant dealer. This data is stored according to our retention period to facilitate any dispute there may be between the consumer and dealer.

E-mail may be sent to you for the purpose you registered but will not be used for unrelated marketing. We use Mailchimp for our outbound email marketing and their Privacy Policy can be found here.. https://mailchimp.com/legal/privacy/

Where there has been a data breach Starkwood Media Group will inform all companies within 7 working days of this breach and the remedy applied.

However all password data we hold is encrypted and the transmission of data is by SSL wherever possible.

Autohub Limited is a wholly owned subsidiary of Starkwood Media Group Limited and data will be shared across both companies.

Visitor Options

If you have subscribed to our newsletter, you may unsubscribe by replying to any of the email correspondents and simply state you wish to unsubscribe to the service.

You are entitled to view, amend or delete the information that we hold about you and this can be requested by emailing us at data-protection@starkwood.co.uk

You may request the erasure of your details from our system, this will be done for all marketing data we hold on an individual, however where there are compliance requirements we are unable to remove your data for example contractual data or billing data which must be kept on file for a certain length of time.

Customer Reviews

Great company, deliver what they say they will. Russell is an asset to the company, he helped with my smart motors website being built. Nothing was too much trouble. 10/10


Smart Motors

This company does great websites,and i will recomend them to any one.


Elton Cars

Starkwood have recently built my new business website, the whole process from initial conversations with Danielle through to the go-live with Ben and Pam have been top notch. Always professional, friendly, very responsive to support emails and telephone queries, and the website looks better than I could ever have expected. I would highly recommend them!


Livery Dole

Back with Starkwood Media after a break due to empty promises. Excellent service, fantastic new website and very friendly and helpfull staff. Some great new interactive tools. Well worth checking out. Very glad to be back in the Starkwood Media family. Recommend to all.


Station Garage Farncombe

Amazing company to deal with and produce outstanding website designs. Special thanks to Sophie, David and Pam. Great service and so helpful and accommodating throughout the whole transition. Extremely pleased with the finished product and am looking forward to working with the team at Starkwood for many years to come. Thanks again.


Weston Heath

Superb company very engaging and easy to work with. Customer experience first class. My bespoke website is complete and receiving positive reviews. Look forward to a long and fruitful relationship with Team Starkwood going forwards.


Cheshire Cars

5***** HIGHLY RECOMMENDED... great work by Russel and the team, very very happy with the website, would definitely use again.


Exclusive Autos

Efficient and courteous. We have worked with the team at Starkwood for a year now and cannot fault them in anyway.


Couplands Caravans

Having used Starkwood Media group now for a number of years for both of our company websites they have never fail to deliver a bespoke yet professional service with a special thanks going to Simon who is a true credit to Starkwood with his nothing too much trouble approach.


The Car Specialists

Great work from the Starkwood Media Group Ltd team!!!


Phil Weaver Automotive

We have been using Starkwood Media Group Ltd for many years now, they have a great team behind them who have a plethora of skills and insight into the Automotive industry. Well worth considering!


The Garrison Garage

Never experienced a company that react so quickly to queries or technical issues that are resolved instantly. Starkwood Media Group Ltd are proactive and ensure my business moves with the times.


R.B Motors and Burcott Motor Company

We'd like to thank our fabulous digital media partners Starkwood Media Group Ltd for the sterling job they've done in creating and building our fully responsive site. Top job guys!


Newmarket Motor Company

Brilliant, we absolutely love it! Big thanks to Lukasz and the support team for their help and patience with me.


Crossroads Garage

We pride ourselves on the quality of vehicles we supply to our customers. The presentation of cars on display and the standards we set is our upmost priority. We regularly receive comments from customers commenting how well our cars are presented. The point of sale material we use not only is it informative and professional it completes the image we try to portray.


Wheelbase

Our new website has gone live, we are very pleased with the results. Thank you Russell and the team at Starkwood Media Group Ltd, and thank you for listening to my requirements, very professional service, looking forward to our future relationship.


Audi Specialists Ltd

We have been using Starkwood Media Group Ltd for well over a decade now and have never once been unhappy with the level of service they provide, professional, efficient, always ahead of the game with new technology and methods to maximise our exposure.


Weybridge Vehicle Consultants Ltd

I have been with Starkwood Media Group Ltd for over 10 years now for the simple reason the platform is easy to use. The support team are great to deal with and you get that personal touch from start to finish from the setting up of the website, to email accounts and making each website bespoke.


Camper Monster

I am now concentrating on collecting as many email addresses as possible from all enquiries so having the facility for my website visitors to subscribe is going to create more opportunities for my business. I also like the idea of sending 500 subscribers my stocklists/offers at the touch of a button.


Pete Smith

We've been a Starkwood customer since June 2016. The team at Starkwood are always easy to get hold of and are friendly and efficient. We were assigned our own website designer and we dealt with him directly to get the design that we really wanted.


Anvil Autos

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